We accept a variety of payment methods, such as credit cards, debit cards, cryptocurrency, and others. You can see the available payment options on the checkout page.

Payments can be declined due to reasons like inaccurate credit card details, insufficient funds, or issues with the payment service provider. To address this, please verify the accuracy of your payment information or reach out to your payment provider for assistance.

We do not offer cash-on-delivery. You must utilize online payment methods when making a purchase.

Yes, you can enter a discount code or gift card details on the checkout page to avail discounts.

Yes, we implement various security measures such as encryption technology and PCI-compliant payment processing. Our website holds the McAfee SECURE certification and is recognized by Google Safe Browsing for added security.

You will receive an order confirmation email immediately after making a successful payment. This email will contain detailed information about your order.

If you need a refund, please reach out to our customer support team with your order details. We will help you with the refund process following our refund policy.

To access your order history after making a payment, log in to your account and navigate to the “My Account” page. Within the order history section, you can review payment details and check the status of your previous orders.


Free shipping is available for orders within the United States and Australia. For select countries, we offer the DDP (Delivery Duty Paid) method, eliminating the need for customs clearance and duties on your end.

Shipping Methods:

  • USA: UPS Express (excluding Alaska and Hawaii)
  • UK: Local DPD Express
  • Europe: UPS Express/ DPD Express/ DHL Express
  • European countries eligible for DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Note: Shipments to European countries, excluding the UK, will be cleared in Germany and then shipped to other European destinations from there.

We also offer shipping to:

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia (excluding Kalimantan Island)
CountryShipping MethodShipping Time
USALocal UPS Ground10~15 Days
UKLocal DPD Express7~12 Days
GermanyUPS/DPD/DHL Germany8~15 Days
FranceUPS/DPD/DHL Germany10~15 Days
BelgiumUPS/DPD/DHL Germany10~15 Days
LuxembourgUPS/DPD/DHL Germany10~15 Days
NetherlandsUPS/DPD/DHL Germany10~15 Days
Czech RepublicUPS/DPD/DHL Germany10~15 Days
PolandUPS/DPD/DHL Germany10~15 Days
CroatiaUPS/DPD/DHL Germany10~15 Days
SlovakiaUPS/DPD/DHL Germany10~15 Days
SloveniaUPS/DPD/DHL Germany10~15 Days
FinlandUPS/DPD/DHL Germany10~15 Days
DenmarkUPS/DPD/DHL Germany10~15 Days
SwedenUPS/DPD/DHL Germany10~15 Days
AustriaUPS/DPD/DHL Germany10~15 Days
ItalyUPS/DPD/DHL Germany10~15 Days
HungaryUPS/DPD/DHL Germany10~15 Days
LithuaniaUPS/DPD/DHL Germany10~15 Days
EstoniaUPS/DPD/DHL Germany10~15 Days
LatviaUPS/DPD/DHL Germany10~15 Days
GreeceUPS/DPD/DHL Germany10~15 Days
IrelandUPS/DPD/DHL Germany10~15 Days
PortugalUPS/DPD/DHL Germany10~15 Days
SpainUPS/DPD/DHL Germany10~15 Days
UAE (Dubai only)Dubai dedicated line12~18 Days
South AfricaSouth Africa dedicated line15~25 Days
VietnamVietnam dedicated line3~5 Days
West MalaysiaMalaysia dedicated line4~8 Days

Other countries

For countries not mentioned earlier, customs clearance and duty payment are necessary upon the arrival of your package. To determine the exact tax amount, it is advisable to contact your local customs authorities for specific information. Additionally, your customs department might request a business license if applicable.

Shipping costs are determined based on the weight of the items, the destination of the shipment, and the chosen shipping method. The total shipping cost is usually displayed during the checkout process.

If your package is lost or experiencing significant delays, kindly reach out to our customer support team. We will conduct an investigation and provide assistance in resolving the matter.

To track your order, you can log into your account and navigate to the “Order History” section. Additionally, we send order tracking details to you via email.

Currently, customs duties are not required, with the exception of Canada and Denmark.

The stocking time ranges from 1 to 5 days, while the shipping time typically falls between 7 and 15 days, varying based on the product.


Various security measures are implemented to safeguard your data and transactions on the website, such as data encryption, firewalls, and routine security assessments.

We uphold our privacy policy rigorously, ensuring that your personal information is not shared or sold. Your details are exclusively utilized for order processing and customer assistance purposes.

We utilize a secure payment processing system that meets PCI standards to safeguard the security of your payment details.

Crafting a strong password entails incorporating a mix of letters, numbers, and special characters while steering clear of easily guessable details like birthdays. Regularly changing your password further bolsters security.

Verify the authenticity of a website by confirming that its URL matches the official website. Additionally, check for the presence of an SSL certificate, which signifies that the site is secure.

If you encounter any suspicious activity or security issues, please reach out to our customer support right away. We will investigate the matter and take appropriate actions.

Yes, we have implemented anti-phishing measures to mitigate fraudulent activities on malicious websites and emails.


To make changes to your order, you can do so until 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please reach out to us at [email protected] to request any modifications.

Our return policy allows for returns within 15 days of receiving your item. To qualify for a return, ensure the item is in its original condition, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at [email protected] . If your return is approved, we will provide a return shipping label and instructions on how and where to send the package. Please note that items returned without prior authorization will not be accepted. For any further inquiries regarding returns, feel free to reach out to us at  [email protected] .