What is the timeframe for receiving a refund?

Normally, refunds are processed directly to your bank card and can take approximately 3 to 15 days. The exact duration depends mainly on the processing time of your local bank.

How can I track my order?

To track your order, you can visit the order page at Additionally, a tracking number will be sent to you via email. You can use this tracking number to monitor your order status at

Please allow 1 – 5 business days for processing and production before your order is shipped out.

We accept payments through Credit cards (Visa, Mastercard), Direct bank transfers, and Crypto Wallet. We do not accept cash payments.

For countries eligible for the DDP (Delivery Duty Paid) method, no customs clearance is required, and there are no duties for you to pay (except for Canada). Your orders will be safely delivered to you.

The prices of orders include all taxes, including customs duties (except for Canada).

How can I initiate a return for my purchase?

To start the return process for your purchase, please feel free to contact us with any return inquiries at [email protected]

What is the process for canceling or modifying my order?

You can make changes to your order up until 11:00pm (PDT.-7 GMT) on the same day it was placed. To request changes, please reach out to us at [email protected]. For any inquiries or assistance, you can also contact us via email or WhatsApp, and we will address your concerns promptly.

What's the shipping policy?

Free shipping is available for orders within the United States and Australia. For select countries, we offer the DDP (Delivery Duty Paid) method, eliminating the need for customs clearance and duties on your end.

Shipping Methods:

  • USA: UPS Express (excluding Alaska and Hawaii)
  • UK: Local DPD Express
  • Europe: UPS Express/ DPD Express/ DHL Express
  • European countries eligible for DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Note: Shipments to European countries, excluding the UK, will be cleared in Germany and then shipped to other European destinations from there.

We also offer shipping to:

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia (excluding Kalimantan Island)
CountryShipping MethodShipping Time
USALocal UPS Ground10~15 Days
UKLocal DPD Express7~12 Days
GermanyUPS/DPD/DHL Germany8~15 Days
FranceUPS/DPD/DHL Germany10~15 Days
BelgiumUPS/DPD/DHL Germany10~15 Days
LuxembourgUPS/DPD/DHL Germany10~15 Days
NetherlandsUPS/DPD/DHL Germany10~15 Days
Czech RepublicUPS/DPD/DHL Germany10~15 Days
PolandUPS/DPD/DHL Germany10~15 Days
CroatiaUPS/DPD/DHL Germany10~15 Days
SlovakiaUPS/DPD/DHL Germany10~15 Days
SloveniaUPS/DPD/DHL Germany10~15 Days
FinlandUPS/DPD/DHL Germany10~15 Days
DenmarkUPS/DPD/DHL Germany10~15 Days
SwedenUPS/DPD/DHL Germany10~15 Days
AustriaUPS/DPD/DHL Germany10~15 Days
ItalyUPS/DPD/DHL Germany10~15 Days
HungaryUPS/DPD/DHL Germany10~15 Days
LithuaniaUPS/DPD/DHL Germany10~15 Days
EstoniaUPS/DPD/DHL Germany10~15 Days
LatviaUPS/DPD/DHL Germany10~15 Days
GreeceUPS/DPD/DHL Germany10~15 Days
IrelandUPS/DPD/DHL Germany10~15 Days
PortugalUPS/DPD/DHL Germany10~15 Days
SpainUPS/DPD/DHL Germany10~15 Days
UAE (Dubai only)Dubai dedicated line12~18 Days
South AfricaSouth Africa dedicated line15~25 Days
VietnamVietnam dedicated line3~5 Days
West MalaysiaMalaysia dedicated line4~8 Days

Other countries

For countries not mentioned earlier, customs clearance and duty payment are necessary upon the arrival of your package. To determine the exact tax amount, it is advisable to contact your local customs authorities for specific information. Additionally, your customs department might request a business license if applicable.

In case of a lost or delayed package, what steps should i take?

If your package is lost or experiencing significant delays, kindly reach out to our customer support team. We will conduct an investigation and provide assistance in resolving the matter.

What is the approximate shipping timeframe?

The stocking time ranges from 1 to 5 days, while the shipping time typically falls between 7 and 15 days, varying based on the product.


Before contacting us, please check the FAQ section below to see if your question has already been answered. If you can’t find the answer, feel free to use the contact form and we will get back to you during business hours.