Contact us

Normally, refunds are processed directly to your bank card and can take approximately 3 to 15 days. The exact duration depends mainly on the processing time of your local bank.

To track your order, you can visit the order page at https://vapexyz.com/my-account/orders/. Additionally, a tracking number will be sent to you via email. You can use this tracking number to monitor your order status at https://www.17track.net.

Please allow 1 – 5 business days for processing and production before your order is shipped out.

We accept payments through Credit cards (Visa, Mastercard), Direct bank transfers, and Crypto Wallet. We do not accept cash payments.

For countries eligible for the DDP (Delivery Duty Paid) method, no customs clearance is required, and there are no duties for you to pay (except for Canada). Your orders will be safely delivered to you.

The prices of orders include all taxes, including customs duties (except for Canada).

To start the return process for your purchase, please feel free to contact us with any return inquiries at [email protected]

You can make changes to your order up until 11:00pm (PDT.-7 GMT) on the same day it was placed. To request changes, please reach out to us at [email protected]. For any inquiries or assistance, you can also contact us via email or WhatsApp, and we will address your concerns promptly.

Free shipping is available for orders within the United States and Australia. For select countries, we offer the DDP (Delivery Duty Paid) method, eliminating the need for customs clearance and duties on your end.

Shipping Methods:

• USA: UPS Express (excluding Alaska and Hawaii)
• UK: Local DPD Express
• Europe: UPS Express/ DPD Express/ DHL Express
• European countries eligible for DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Note: Shipments to European countries, excluding the UK, will be cleared in Germany and then shipped to other European destinations from there.

We also offer shipping to:

• UAE (Dubai only)
• South Africa
• Vietnam
• West Malaysia (excluding Kalimantan Island)

Other countries

For countries not mentioned earlier, customs clearance and duty payment are necessary upon the arrival of your package. To determine the exact tax amount, it is advisable to contact your local customs authorities for specific information. Additionally, your customs department might request a business license if applicable.

If your package is lost or experiencing significant delays, kindly reach out to our customer support team. We will conduct an investigation and provide assistance in resolving the matter.

The stocking time ranges from 1 to 5 days, while the shipping time typically falls between 7 and 15 days, varying based on the product.