Shipping Policy

1. Order Processing and Shipping:

  • Orders will be processed and shipped within 1-3 business days. Shipping typically takes 7-15 business days to deliver your package. Please note that we do not ship orders on weekends.

2. Tracking Information:

  • Once your order is shipped, we will provide you with a tracking number via email. You can track your shipment using the provided tracking number on the website: Please allow 1-2 days for tracking updates to reflect on the website.

3. Order Modifications:

  • You can cancel an order or update the shipping address at any time before the products are dispatched. Once the order has been shipped, we are unable to process refunds or address changes. Free shipping is available in the US and Australia.

4. Shipping Methods and Duty Paid Deliveries:

  • For certain countries, we offer Delivery Duty Paid (DDP) methods that do not require customs clearance or duties on your end. The countries and corresponding shipping methods are as follows:
    • USA: UPS Express (excluding Alaska and Hawaii)
    • UK: Local DPD Express
    • Europe: UPS Express/DPD Express/DHL Express
    • European Countries with DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

5. Shipping Times for Specific Countries:

  • Please find the shipping methods and estimated shipping times for specific countries below:
CountryShipping MethodShipping Time
USALocal UPS Ground10-15 Days
UKLocal DPD Express7-12 Days
GermanyUPS/DPD/DHL Germany8-15 Days
FranceUPS/DPD/DHL Germany10-15 Days
BelgiumUPS/DPD/DHL Germany10-15 Days
LuxembourgUPS/DPD/DHL Germany10-15 Days
NetherlandsUPS/DPD/DHL Germany10-15 Days
Czech RepublicUPS/DPD/DHL Germany10-15 Days
PolandUPS/DPD/DHL Germany10-15 Days
CroatiaUPS/DPD/DHL Germany10-15 Days
SlovakiaUPS/DPD/DHL Germany10-15 Days
SloveniaUPS/DPD/DHL Germany10-15 Days
FinlandUPS/DPD/DHL Germany10-15 Days
DenmarkUPS/DPD/DHL Germany10-15 Days
SwedenUPS/DPD/DHL Germany10-15 Days
AustriaUPS/DPD/DHL Germany10-15 Days
ItalyUPS/DPD/DHL Germany10-15 Days
HungaryUPS/DPD/DHL Germany10-15 Days
LithuaniaUPS/DPD/DHL Germany10-15 Days
EstoniaUPS/DPD/DHL Germany10-15 Days
LatviaUPS/DPD/DHL Germany10-15 Days
GreeceUPS/DPD/DHL Germany10-15 Days
IrelandUPS/DPD/DHL Germany10-15 Days
PortugalUPS/DPD/DHL Germany10-15 Days
SpainUPS/DPD/DHL Germany10-15 Days
UAE (Dubai)Dubai dedicated line12-18 Days
South AfricaSouth Africa dedicated line15-25 Days
VietnamVietnam dedicated line3-5 Days
West MalaysiaMalaysia dedicated line4-8 Days

6. Customs Clearance and Duties:

  • For countries not listed above, customs clearance and duties are required upon package arrival. Please contact your local customs office for information on applicable taxes. Business licenses may also be requested by customs.

We strive to provide efficient and transparent shipping services at VapeXYZ. If you have any questions or require further assistance, please do not hesitate to reach out to us.