Refund and Returns Policy

Unboxing Video Requirement

Please record a video when unboxing your order. If any item arrives damaged, missing, or incorrect, contact our customer service with the video as proof and we will gladly help resolve it. Claims submitted without sufficient video evidence may not be processed, and ElfVaping assumes no liability in such cases.

Returns:

  • We accept returns of all UNOPENED, UNUSED, and UNDAMAGED products within 7 days of receipt. Refunds will be issued to the original form of payment after a return inspection. Please allow 3-5 business days for processing once we receive the items. Contact us at [email protected] for return assistance.

  • A shipping label will be provided for returns, but please note that shipping fees are at our discretion and will vary case-by-case. This fee will be deducted from the refund total.

  • Note: All Vapes are NON-RETURNABLE once opened or seal is broken.

Warranty:

  • Due to product nature, we do not accept returns of used products for hygienic and safety reasons.

Devices:

  • Our policy includes a 7-day warranty period from the delivery date. After 7 days, file a warranty claim with the manufacturer.
  • Warranty does not cover wear and tear, misuse, accidental damages, leaking, or external components.
  • We offer a one-time replacement or refund to the original form of payment.

Disposables:

  • Warranty for disposable vapes is at our discretion on a case-by-case basis.
  • Email [email protected] for issues; defective disposables receive refunds to the original payment method.
  • We do not offer exchanges or replacements for disposable vapes.

Covered Issues:

  • Dead on arrival, auto-firing, leaking on arrival.

Not Covered:

  • Flavor, expected lifespan of the vape.

Not Covered Items:

  • Replacement coils, pods, glass, tanks, atomizers, e-juices.

Defective Products:

  • Returns of defective products are eligible for replacement within 14 days of purchase.
  • Customers cover all shipping costs for defective product returns, unless received dead on arrival.

Missing/Broken Items:

  • Report missing/broken items within 48 hours of receipt. Glass products and accessories are not covered unless broken on arrival.

Order Cancellation:

  • Contact [email protected] with “Cancel Request: Order #” for cancellations.
  • Once shipped, orders cannot be canceled. Customers may refuse the package or return it for a refund.
  • Refunds are issued to the original payment method. Store credit may be issued if refund to original payment method is not possible.

Lost and Stolen Packages:

  • VapeXYZ is not liable for lost or stolen packages post-delivery confirmation. Claims must be made directly with the shipping carrier.